Sellers Code of Conduct

As a valued seller, you play a vital role in maintaining a positive and trustworthy environment for all buyers. By adhering to this Code of Conduct, you are contributing to the overall success and reputation of our platform.

Please read and follow these guidelines closely:

1. Honest Representation and Descriptions:

• Provide accurate and detailed product descriptions.

• Use high-quality images that represent your products accurately.

• Avoid using misleading or deceptive information.

2. Authentic Products:

• Sell only genuine products that you have the right to sell.

• Do not sell counterfeit, fake, or unauthorized items.

3. Competitive Pricing:

• Set fair and competitive prices for your products.

• Avoid price gouging or unjustified price hikes.

4. Customer Service Excellence:

• Respond promptly and professionally to customer inquiries and concerns.

• Provide clear communication regarding shipping, tracking, and delivery times.

5. Timely Order Fulfillment:

• Fulfill orders promptly according to the stated processing times.

• Notify customers promptly if any delays are expected.

6. Accurate Shipping Information:

• Provide accurate shipping details, including tracking numbers and estimated delivery dates.

• Choose appropriate shipping methods to ensure safe and timely delivery.

7. Transparent Policies:

• Clearly state your return, exchange, and refund policies.

• Honor these policies in a fair and consistent manner.

8. Privacy and Data Protection:

• Handle customer data and information responsibly and in compliance with relevant laws.

• Protect customer privacy and do not misuse their information. This includes contacting them via messaging apps or phone using their provided phone number or details.

9. Collaboration and Positive Interaction:

• Engage in respectful and professional communication with customers and platform administrators.

• Avoid any form of harassment, discrimination, or abusive behavior.

10. Compliance with Laws and Regulations:

• Adhere to all local, national, and international laws and regulations applicable.

• Ensure your products meet safety and quality standards.

11. Account Integrity:

• Maintain only one seller account and do not engage in fraudulent activities.

• Do not manipulate reviews, ratings, or other platform features.

12. Reporting Violations:

• Promptly report any violations of this Code of Conduct, suspicious activity, or inappropriate behavior to the platform administrators.

13. Continuous Improvement:

• Strive for continuous improvement in your products, customer service, and business practices.

• Actively check feedback from customers to enhance your offers.

Failure to adhere to this Code of Conduct may result in various consequences, including warnings, temporary suspension, or permanent removal from the platform. We value your commitment to maintaining a safe, trustworthy, and vibrant online marketplace community.

Thank you for being a responsible and conscientious seller.